Occupational Certificate: Office Administrator

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Qualification: Occupational Certificate: Office Administrator

Curriculum Code: 334102002

NQF Level: 5

Quality Partner: QCTO

Knowledge Modules: 15

Practical Skills Modules: 11

Work Experience: Mandatory

Assessment: External Integrated Summative Assessment (EISA)

Career Pathway: Office Administration, Executive Support, Human Resources,

Procurement, Project Administration, Records Management, Customer Service and

Business Administration.

The Occupational Certificate: Office Administrator equips learners with the knowledge, practical skills and workplace experience required to coordinate and manage the day-to-day administrative functions of a modern office. The programme develops competencies in office administration, business communication, customer service, records management, procurement support, project administration, human resource support, marketing administration and digital office systems.

Learners are prepared to provide professional administrative support across a wide range of departments, including Human Resources, Finance, Procurement, Marketing and Public Relations, while using modern computerized office systems and adhering to organizational

policies, governance standards and professional business practices.

Modules, NQF Level & Credits:

• Effective Office Administration and Management (NQF level 5; 10 Credits)
• Business Communication and Customer Services (NQF Level 5; 8 Credits)
• Office Protocol, Deportment and Etiquette (NQF Level 5; 8 Credits)
• Apply End User Computing (NQF Level 3; 6 Credits)
• Social Media and Digital Literacy (NQF Level 4; 5 Credits)
• Introductory Project Management (NQF Level 4; 2 Credits)
• Computerized Project Management (NQF Level 5; 15 Credits)
• Basic Business Calculations (NQF Level 4; 5 Credits)
• Resource and Procurement Management (NQF Level 5; 15 Credits)
• Tender and Procurement Processes and Procedures (NQF Level 5; 5 Credits)
• Document Management and Record Keeping (NQF Level 5; 15 Credits)
• Staffing and People Support (NQF Level 5; 15 Credits)
• Principles of the NQF in Relation to Skills Development and Workplace Skills Plan Administration (NQF Level 5; 12 Credits)
• Public Relations, Marketing and Advocacy (NQF Level 5; 6 Credits)
• Ready for Work Standards (NQF Level 4; 5 Credits)

• Communication and Effective Customer Relationships
• Manage Administrative and Clerical Support Services
• Tender Administration and Procurement Support
• Meeting Planning and Administration
• Payroll Processing and Administration
• Recruitment, Selection and Staff Induction Support
• Records and Information Management
• Workplace Skills Plan Administration
• Marketing and Public Relations Administration
• Exhibition and Event Administration
• Small Project Administration

The qualification combines theoretical learning, practical skills development and compulsory workplace experience. Most accredited providers deliver the programme over 12–18 months, depending on the training schedule and workplace placement arrangements.

• Coordinate office operations and administrative support services.
• Manage office resources in accordance with governance and organizational procedures.
• Organize meetings, travel arrangements and office documentation.
• Maintain document and records management systems.
• Support recruitment, induction, employee wellness and workplace skills development activities.
• Assist with procurement, tender administration and payroll processes.
• Coordinate marketing, public relations and stakeholder engagement activities.
• Deliver professional customer service using effective business communication.
• Support project planning, administration and reporting using digital office technologies.

• Office Administrator
• Administrative Officer
• Executive Administrative Assistant
• Office Coordinator
• Human Resources Administrator
• Procurement Administrator
• Records Administrator
• Office Manager
• Project Administrator
• Customer Service Administrator
• Marketing Administrator
• Executive Secretary

• National Senior Certificate (NSC), or
• National Certificate (Vocational) [NC(V)] Level 4, or an equivalent NQF Level 4 qualification that provides access to occupational learning.

Learners must also complete all prescribed knowledge, practical skills and workplace experience modules and successfully pass the External Integrated Summative Assessment (EISA) before the Occupational Certificate can be awarded.