Occupational Certificate: ICT Communications Assistant

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Occupational Certificate: ICT Communications Assistant (Computer Technician)

Curriculum Code: 351201001

NQF Level: 5

Total Credits:282

Quality Partner: Department of Higher Education and Training (DHET)

This qualification is designed to prepare learners to function as ICT Communications Assistants

(Computer Technicians). The curriculum is a comprehensive blend of theoretical knowledge,

practical skills, and workplace experience, structured into three core components:

1. Knowledge Modules (109 credits): Focuses on the theoretical foundations of computer hardware, software, networking, and professional workplace skills.
2. Practical Skill Modules (73 credits): Provides simulated or controlled environments for learners to practice and master essential technical skills.
3. Work Experience Modules (100 credits): Requires learners to apply their knowledge and skills in a real workplace, under the guidance of a qualified mentor.

• KM-01: Introduction to Data Communication and Networking (15 Credits)
• KM-02: Basics of Computer Architecture: Hardware (30 Credits)
• KM-03: Basics of Computer Architecture: Software (30 Credits)
• KM-04: Basic Concepts of Sustainable Computer Environment and Green Technologies (10 Credits)
• KM-05: Social Media and Digital Literacy (5 Credits)
• KM-06: End User Computing (6 Credits)
• KM-07: Business Communication and Customer Services (8 Credits)
• KM-08: Ready for Work Standards (5 Credits)

• PM-01: Install Computer Software and Hardware (5 Credits)
• PM-02: Troubleshoot Computer and Network Faults (30 Credits)
• PM-03: Maintain Computer and Network Security (8 Credits)
• PM-04: Provide Support to End Users (30 Credits)

• WM-01: Respond to User Enquiries Regarding Fault Request (30 Credits)
• WM-02: Set Up Equipment for Users, Check Operating System Performance and Ensure Proper Installation of Cables and Software (25 Credits)
• WM-03: Process of Maintaining Computer Systems and Peripherals (15 Credits)
• WM-04: Identify the Potential Green Technologies Process and Procedures for Cost Effective Application and Create a Sustainable Computer Environment to Reduce E-Waste (10 Credits)
• WM-05: Maintain Records of Daily Data Communication Transactions, Problems and Remedial Actions Taken, or Installation Activities (20 Credits)

The total duration for the qualification is based on the completion of 282 credits. The curriculum does not specify a fixed time frame in years or months, but the work experience and practical modules require significant time investment. The final external integrated assessment is a two-day process.

• ICT Communications Assistant
• ICT Computer Technician
• Application Support Specialist
• Call Centre Agent
• Computer Technician
• Customer Support Engineer
• Desktop Support Engineer/Technician
• Helpdesk Technician
• IT Support Specialist
• Support Engineer

• Identify potential green technologies, processes and procedures to create a sustainable computer environment to reduce e-waste in an organization.
• Set up a desktop/laptop for a new user according to software compatibility by installing operating systems and peripheral equipment according to given specifications.
• Communicate effectively using appropriate methods to maintain effective customer relationships according to organizational standards.
• Analyze and resolve hardware/software problems such as operational discrepancies to optimize performance of the desktop/laptop systems.
• Apply knowledge of principles and practices in order to identify and solve problems arising in the course of their work.

• NQF Level 4 qualification.